If you need to change details of your delivery address, remove items from your order or cancel it completely, please contact our Customer Services team for advice on 020 8965 9281 between 8am and 5pm (Mon - Thu), 8am - 12:30pm on Friday or email us here. Please be ready to your order number and order date.
If your order has already been despatched or delivered, then you'll need to follow our cancellation procedure below.
This legislation offers you the following cancellation rights when you buy online or by phone:
UPS orders are standard next working day delivery. Orders placed before 12:00pm GMT Monday to Thursday, will be received next working day and orders placed after 12:00pm or on Friday, will be despatched next working day.
If your goods are shipped by UPS next day service they can be tracked by using a tracking number.
If your goods are shipped by Royal Mail they cannot be tracked.
If you do not recieve your goods within 5 working days after shipping please contact us on 020 8965 9281 or firstname.lastname@example.org
To check your order status, just sign in to your account at the top of the page, followed by View orders.
If your order hasn't arrived, or arrives incomplete, first of all please view your order online by signing into your account and selecting My Orders. If your order has been despatched but hasn't arrived within the expected time period, please email our Customer Services team, or call us on 020 8965 9281 between 8am and 5pm (Mon - Thu), 8am - 12:30pm on Friday
If your order arrives and the goods are damaged, please contact us on 020 8965 9281 or email@example.com
To find out more information on your past orders, please sign into your account here. Please be aware that past orders will only be displayed if you signed in to your account when you ordered.
Items that you've returned to us will show us as Returned on the order itself.
Please click Order and returns and fill in your details or please contact us on 020 8965 9281 or firstname.lastname@example.org
We want you to be happy with your purchase. If you're not, just return the product to us or to one of our shops, following the instructions above, and we'll exchange or refund it to the credit or debit card of the person who originally placed and paid for the order.
Under Consumer Contracts Regulations 2013, if you buy online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 14 working days of receipt.
Refunds are processed back to the original payment card which usually takes 3-5 working days.