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Terms and Conditions

Brownell Consumer Terms and Conditions

The terms and conditions on which we supply any of the products listed on our website Brownell.com to you. These terms and conditions only apply if you are buying as a consumer. Trade customers are subject to our trade terms and conditions which can be accessed via Brownell Business Terms and Conditions.

Please read these terms and conditions carefully before ordering any products from our site. You should understand that by ordering any of our products, you agree to be bound by these terms and conditions. You should print a copy of these terms and conditions for further reference.

Please tick the box marked “I agree to the Brownell Terms and Conditions” at the end of ordering process if you accept them. Please understand that if you refuse to accept these terms and conditions, you will not be able to order any products from our site.

Information about us

Brownell.co.uk is a site operated by Brownell Limited and we are registered in England and Wales under company number 04495331. Our VAT number is 802 700377 and registered office is: 73 Cornhill, London, EC3V 3QQ. Our main trading address is Brownell Limited, Unit 2, Abbey Road Industrial Park, Commercial Way, Park Royal, London, NW10 7XF.

Tel: 020 8965 9281 and email: sales@brownell.co.uk

 

Service availability

Our website is only intended for use by UK residents (mainland only) and we reserve the right to not accept orders from individual residents elsewhere.

Your Status

Placing an order through our website, you warrant that:

  • You are legally capable of entering into a binding contract.

  • You are at least 18 years old.

  • You are a resident in the United Kingdom (mainland only).

 

How the contract is formed between you and us

After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please not that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that we have accepted your order. The contract between us will only be formed when we send you the acceptance confirmation.

The contract will relate only to those products we have confirmed in the acceptance confirmation. We will not be obligated to supply any other products which may have been part of the order until the acceptance of such products has been confirmed in a separate acceptance confirmation.

Any drawing, photographs, descriptions or advertising we issue, and any photographs, descriptions or illustrations contained on our site, are issued or published solely provide you with an approximate idea of the Products they describe. They do not form part of the contract between you and us or any other contract between you and use for the sale of the products.

Consumers Rights

If you are contracting as a consumer, you may cancel a contract at anytime within fourteen working days, beginning on the day you received the products. In the case, you will receive a full refund of the price paid for the products in accordance with our refund policy (set out in clause 9 below).

To cancel a contract, you must inform us in writing. You must also return the products to us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable case of the products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

You will not have any right to cancel a contract for the supply of any of the following products:

  • Consumable good except where a fault has been discovered that could not have been identified without unsealing the products.

Details of this statutory right, and an explanation of how to exercise it, are provided in the acceptance confirmation. This provision does not affect your statutory rights.

Availability and Delivery

You order will be fulfilled by the delivery date set out in the acceptance confirmation, or of no delivery date is specified, then within 30 days of the days of the acceptance confirmation, unless these are exceptional circumstances.

Delivery will be made to the address specified in your order. Should you wish to change the delivery address after your order has been dispatched from us, please contact us on 020 8965 9281 or sales@brownell.co.uk

Orders placed before the specified cut off time will be processed the same day and will be delivered in accordance with your delivery request providing all the products are available and there will be no delivery until clear funds have been received.

Risk and title

The product will be at your risk from the time of delivery, if your goods are shipped by Royal Mail as they cannot be tracked.

If your goods are shipped by UPS next day service, they can be tracked by using a tracking number.

Price and Payment

The price of any products will be quoted on our website.

These prices include VAT but exclude delivery costs, which will be added to the total amount due.

Prices are liable to change at any time, but changes will not affect orders In respect of which we have already sent you an acceptance confirmation.

Our site contains a large number of products and it is always possible that, despite our best efforts, some of the products listed on our website may be incorrectly priced. We normally verify prices, where a products correct price is less than our stated price, we will charge the lower amount when dispatching the products to you. If a product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the product, or reject your order and notify you of such rejection.

We are under no obligation to provide the product to you at the incorrect (lower) price, even after we have sent you an acceptance confirmation, if you pricing error are obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.

Payment for all products must be by credit or debit card. We accept payment with Visa, Visa electron, MasterCard, Maestro, by WorldPay. We shall not despatch any products until we receive cleared funds. No payment shall be deemed to have been received until we have received cleared funds. 

Your credit/debit card details will be encrypted by us to minimise the possibility of unauthorised access or disclosure. Authority for payment must be given at the time of order. If there is a problem taking payment for all or part of your order, we may contact you by telephone or e-mail.

Our Refunds Policy

When you return a product to us:

If the contract is cancelled between us within the 14 day cooling off period, we will process the refund due to you as soon as possible and in any case, within 14 days of the day you have given notice of your cancellation, provided the goods have been returned to us in the same condition as delivery. In this case we will refund the price of the product in full, including the cost of sending the item to you, up to our cheapest delivery method, we will not refund premium delivery surcharges. However you will be responsible for the cost of returning the item to us. We recommend that all items are returned via a recorded delivery method, as we will not be liable for any damage or loss whilst in transit.

If the product is defective, we will examine the returned product and if you are entitled, we will notify you of our intentions to either repair, replace or refund via e-mail within a reasonable period of time. We will usually process your repair, replacement or refund as soon as possible and in any case within 30 days of receiving the defective product. If you elect a refund of a product returned by you8 because of a defect it will be refunded as per our refunds policy, including a refund of the part of the delivery charge which related to the defective product for sending the item to you and the cost incurred by returning the defective product to us. If you are entitled to a repair or replacement of a defective product we will not charge you for redelivery of the repaired or replaced product.

If you elect to return the defective product to us using your own method of delivery, we will refund up to £3.50 of the costs incurred by you. This will only be refunded upon the receipt of proof of the carriage costs.

Refunds of any money received from you will be made using the same payment method originally used by you to pay for your purchase and paid back into your account.

Our Liability

We warrant to you that any product purchased from us through our site is of satisfactory quality and reasonably fit for all the purposes for which products of that kind are commonly supplied. This warranty does not apply to any defect in the product arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, if you use the product in a way that we do not recommend, your failure to follow instructions, or any alternations or repair you carry out without our prior written approval.

Our liability for losses you suffer as a result of us breaching this agreement is strictly limited to the purchase price of the product you purchased.

This does not include or limit in any way our liability:

  • For death or personal injury caused by our negligence;

  • Under section 2(3) of the consumer Protection Act 1987;

  • For Fraud or fraudulent misrepresentation;

  • For any deliberate breaches of these terms by us that would entitle you to terminate the contract between us or

  • For any matter for which it would be illegal for us to exclude, or attempt to exclude our liability.

We are not responsible for any indirect or consequential losses which happen as a side effect of the main loss or damage and even if such losses result from a deliberate breach of this contract by us that would entitle you to terminate the contract between us, including but not limited to:

  • Loss of income or revenue

  • Loss of business

  • Loss of profits or contracts

  • Loss of anticipated savings

  • Loss of data

 

Data Protection

Except as expressly set out in these terms and conditions, all use of your personal information will be made in accordance with our privacy policy.

By registering any of the personal details with us, you are agreeing to allow us to contact you regarding any of our own products or services, we may pass your details to a third party unless otherwise indicated to by you.

Protecting your security

To ensure that your credit card, debit or charge card is not being used without your consent, we will validate name, address and other personal; information supplied by you during the order process against appropriate third party databases.

By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered credit reference agency, which may keep a record of that information. You ca rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

During security checks we may ask for additional information or documentation to help support the data you have supplied.

Written Communications

Applicable laws require that some of the information or communications we send to you should be in writing. When using our website, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

Notices

All notices given by you to us must be given by Brownell Limited, Unit 2, Abbey Road Industrial Park, Commercial Way, Park Royal, London, NW10 7XF. We may give notice to you at either the e-mail or postal address you provide to us when placing an order. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. Improving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and in the case of an e-mail, that such e-mail was sent to the specified email address of the addressee.

Transfer of rights and obligations

The contract between you and us is binding on you and us and our respective successors and assigns.

You may not transfer, assign, charge or otherwise dispose of a contract, or any of your rights or obligations arising under it, without our prior written consent.

We may transfer, assign, charge, sub-contract or otherwise dispose of a contract, or any of our rights or obligations arising under it, at any time during the term of the contract.

Events outside our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control (Force Majeure Event).

A force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

  • Strike, lock-outs or other industrial action

  • Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.

  • Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.

  • Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

  • Impossibility of the use of public or private telecommunications networks.

  • The acts, decrees, legislations or restrictions of any government.

Our performance under any contract is deemed to be suspended for the period that the Force majeure event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure event to a close or to find a solution by which our obligations under the contract may be performed despite the force majeure event.

Waiver

If we fail, at any time during the term of a contract, to insist upon strict performance of any of your obligations under the contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitles under the contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

A waiver by us of any default shall not constitute a waiver of any subsequent default.

No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 14 above.

Severability

If any of these terms and conditions or any provisions of a contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be served from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

Entire agreement

We intent to rely upon these terms and conditions and any document expressly referred to in them in relation to the subject matter of any contract. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these terms and conditions to be confirmed in writing.

Our right to vary these terms and conditions

We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirement sand changes in our system’s capabilities.

You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you) or if we notify you of the change to those policies or these terms and conditions before we send you the acceptance confirmation(in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the products)

Law and Jurisdiction

Contracts for the purchase of products through our website and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English Law. Any dispute or claim arising out of or in connection with such contracts or their formation (including non-contractual disputes and claims) shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

Brownell Limited

Unit 2, Abbey Road Industrial Park

Commercial Way

Park Royal

London

NW10 7XF

VAT Registration number:  802 700377

Black Friday Promotion

The below terms & conditions (‘terms’) apply to the Brownell 2024 Black Friday Promotion (‘promotion’). Customers taking part in this sale event are bound by these terms, in addition to Brownell Limited’s general terms & conditions, which continue to apply.

  • The Brownell 2024 Black Friday Promotion is valid from Friday 29th November 2024 to Monday 2nd December 2024

  • This promotion allows customers 20% off full price items in the brownell.co.uk buy online category, subject to availability and while stocks last

  • A 20% off discount will be applied to orders at the checkout page, exclusive of VAT charges and delivery costs (which remain at the full price)

  • This promotion cannot be used in conjunction with any other offer, discount or promotion

  • Orders placed during the promotion period are subject to our standard Order & Returns policy and standard Delivery & Shipping terms

  • We reserve the right to cancel, withdraw, void or amend the promotion and alter the terms without prior notice

  • This promotion does not apply to:

    1. orders placed before or after the promotion period

    2. orders placed via telephone or email

    3. any of the Brownell NEPS range